Frequently Asked Questions
Everything you need to know about your scalp health and order journey.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the US usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all products. If you are not satisfied with your purchase, please contact our support team to initiate a return. Please note that original shipping fees are non-refundable.
Are Act+Acre products safe for color-treated hair?
Yes, all of our products are formulated to be gentle and are safe for color-treated, chemically treated, and keratin-treated hair. Our Cold Processed method ensures ingredients remain potent without stripping your color.
Are your products vegan and cruelty-free?
Absolutely. We are committed to ethical beauty. All Act+Acre products are 100% vegan, cruelty-free, and formulated without sulfates, parabens, or silicones.
Do you offer a subscription service?
Yes, you can subscribe to your favorite essentials and save 15% on every order. You can choose your delivery frequency and pause or cancel your subscription at any time through your account portal.
How do I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's site to monitor your delivery progress.